Description : Head of Operations & Development North West . Company : Walsingham Support . Location : Carlisle - 3 hours ago
Job description:
Salary: £55,000
Job Type: Full-time
Remote: Remote
Job Title: Head of Operations & Development North West Walsingham Support
We are looking for an energetic, vibrant and dynamic person to come in and help transform our care services in the North West if you think that is you, read on.
Work with us and make a real difference to people's lives.
Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986. We pride ourselves on putting the individuals we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.
At Walsingham Support, our staff teams are the linchpin of our organisation and all of our work. Our people are passionate about our ambition which is an equal and diverse society in which people with disabilities are citizens in their own right who are supported to be happy and to reach their own potential. By working with Walsingham Support, you'll be supporting people live their lives to the full.
Position Overview:
As the Head of Operations & Development North West, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in Cumbria. You will be responsible for managing operational processes, ensuring regulatory compliance, driving continuous improvement initiatives and growing the number of services we operate. The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.
Responsibilities of this role:
Operational Leadership:
As Head of Operations & Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.
Quality Assurance:
Implement and monitor quality assurance measures to uphold the highest standards of care.
In your role as Head of Operations & Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Regulatory Compliance:
Stay abreast of industry regulations and ensure that the organisation complies with all relevant laws and standards.
Develop and implement policies and procedures to maintain compliance.
Resource Management:
As a Head of Operations & Development you will effectively manage resources, including staff, equipment, and budgets, to ensure optimal operational efficiency.
Collaborate with HR to recruit, train, and retain a high-performing team.
Client and Stakeholder Relations:
Build and maintain strong relationships with clients, families, and external stakeholders.
Address concerns and feedback promptly, working to enhance overall client satisfaction.
Continuous Improvement:
As Head of Operations & Development you will identify opportunities for process improvement and innovation to enhance service delivery.
Implement best practices and keep abreast of industry trends to drive operational excellence.
Qualifications:
Ideally Level 5 Diploma in Health and Social Care Management
Proven experience in a leadership role within the social care industry
Strong knowledge of regulatory requirements and compliance standards
Excellent communication and interpersonal skills
Demonstrated ability to lead and inspire a team
Analytical mindset with a focus on continuous improvement
We really care about our staff and offer a wide range of benefits:
33 days annual leave including bank holidays, rising to 43 days depending on length of service.
Pension scheme contributions.
Life assurance equal to three times your salary.
Bereavement helpline.
Walsingham Rewards Scheme with extensive discounts on everyday items.
Exceptional training and continuing professional development opportunities.
Long service awards.
Eyecare vouchers.
Outstanding work bonus payments.
Recommend a friend bonus of £250.
Milage paid from your home for work travel
Working arrangements: Hybrid / Working from home but visiting our services in your region.
Head of Operations Salary: £55,000 per annum
We are looking for an energetic, vibrant and dynamic person to come in and help transform our care services in the North West if you think that is you, read on.
Work with us and make a real difference to people's lives.
Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986. We pride ourselves on putting the individuals we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.
At Walsingham Support, our staff teams are the linchpin of our organisation and all of our work. Our people are passionate about our ambition which is an equal and diverse society in which people with disabilities are citizens in their own right who are supported to be happy and to reach their own potential. By working with Walsingham Support, you'll be supporting people live their lives to the full.
Position Overview:
As the Head of Operations & Development North West, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in Cumbria. You will be responsible for managing operational processes, ensuring regulatory compliance, driving continuous improvement initiatives and growing the number of services we operate. The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.
Responsibilities of this role:
Operational Leadership:
As Head of Operations & Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.
Quality Assurance:
Implement and monitor quality assurance measures to uphold the highest standards of care.
In your role as Head of Operations & Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Regulatory Compliance:
Stay abreast of industry regulations and ensure that the organisation complies with all relevant laws and standards.
Develop and implement policies and procedures to maintain compliance.
Resource Management:
As a Head of Operations & Development you will effectively manage resources, including staff, equipment, and budgets, to ensure optimal operational efficiency.
Collaborate with HR to recruit, train, and retain a high-performing team.
Client and Stakeholder Relations:
Build and maintain strong relationships with clients, families, and external stakeholders.
Address concerns and feedback promptly, working to enhance overall client satisfaction.
Continuous Improvement:
As Head of Operations & Development you will identify opportunities for process improvement and innovation to enhance service delivery.
Implement best practices and keep abreast of industry trends to drive operational excellence.
Qualifications:
Ideally Level 5 Diploma in Health and Social Care Management
Proven experience in a leadership role within the social care industry
Strong knowledge of regulatory requirements and compliance standards
Excellent communication and interpersonal skills
Demonstrated ability to lead and inspire a team
Analytical mindset with a focus on continuous improvement
We really care about our staff and offer a wide range of benefits:
33 days annual leave including bank holidays, rising to 43 days depending on length of service.
Pension scheme contributions.
Life assurance equal to three times your salary.
Bereavement helpline.
Walsingham Rewards Scheme with extensive discounts on everyday items.
Exceptional training and continuing professional development opportunities.
Long service awards.
Eyecare vouchers.
Outstanding work bonus payments.
Recommend a friend bonus of £250.
Milage paid from your home for work travel
Working arrangements: Hybrid / Working from home but visiting our services in your region.
Head of Operations Salary: £55,000 per annum
